Florist Kingston Privacy Policy

Privacy Policy for Florist Kingston Customers

This Privacy Policy explains how Florist Kingston collects, uses, and protects your personal data when you place orders with us in Kingston or surrounding districts. We are committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR) and other UK data protection laws. Please read the following information carefully to understand our practices regarding your personal data and how we treat it.

Who Does This Policy Apply To?

This policy is applicable to all individuals placing orders with Florist Kingston, whether online or by telephone, who reside in Kingston or the surrounding districts. By ordering from us, you acknowledge that you have read and understood this Privacy Policy.

What Data We Collect

Florist Kingston collects different categories of personal data from you depending on how you interact with us, including:

• Personal Identification Information: Name, address (including delivery address), telephone number, and payment information when you place an order.
• Order Information: Details about your floral order, delivery preferences, and special instructions.
• Communications Data: Any correspondence you send to us or information you provide when you contact customer service.
• Technical Data: IP address, browser type, and usage data if you use our website (such as pages visited and order history).

Lawful Basis for Processing Your Data

Under the GDPR, we must have a lawful basis for processing your personal data. Florist Kingston processes your data using the following bases:

• Performance of a contract: To process, fulfil, and deliver your floral order, and to provide customer service related to your orders.
• Legal obligation: For record-keeping and compliance with UK laws regarding financial transactions and tax.
• Legitimate interests: To operate and improve our business, including addressing queries, enhancing your customer experience, and reducing fraud.
• Consent: If we process your data for marketing purposes, we will only do so where you have given explicit consent, which you may withdraw at any time.

How We Use Your Data

Florist Kingston uses your personal data for the following purposes:

• Processing and delivering your floral order, including confirming your order, processing your payment, and updating you on delivery status.
• Responding to any queries or requests you submit to us.
• Managing our accounts and records for audit and compliance purposes.
• Improving our services and customer experience based on feedback and usage data.
• Sending you information about products, offers, or updates if you have opted-in to receive such communications.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, order and transaction data is retained for up to six years as required by UK tax law. After this period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

Data Processors and Third-Party Services

Florist Kingston may share your personal data with trusted third parties (processors) who perform services on our behalf, such as payment processing, order delivery, website hosting, and IT support. These processors are contractually required to handle your data securely and only as instructed by us, consistent with this Privacy Policy and GDPR requirements.

We do not sell or rent your data to third parties. Other than where required by law, your data will not be shared with any other individual or organisation without your consent.

Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights regarding your personal data:

• Right to access: You may request to see the personal data we hold about you and ask how it is used.
• Right to rectification: You can request corrections to your personal data if it is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: You may ask that we restrict the processing of your data under certain circumstances.
• Right to data portability: You can request that we transfer your data to another service provider in a structured format.
• Right to object: You have the right to object to the processing of your data where we are relying on legitimate interests or direct marketing as our lawful basis.

To exercise your rights, contact us using the method described on our website or in your order confirmation documentation. We may need to verify your identity prior to fulfilling your request.

Data Security

Florist Kingston takes data security seriously. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure your personal data against accidental loss, misuse, unauthorised access, alteration, or disclosure.

International Transfers

Your personal data is primarily processed within the UK and European Economic Area (EEA). Should it be necessary to transfer your information outside the UK or EEA, we ensure appropriate safeguards are in place in compliance with GDPR requirements.

Updates to This Policy

Florist Kingston may update this Privacy Policy from time to time to reflect changes in legal or regulatory requirements or our processing practices. Any changes to this policy will be posted on our website and will be effective from the date of publication.

Contacting Us

If you have any concerns or questions about how your personal data is handled, or if you wish to exercise any of your rights under GDPR, please contact us using the contact information provided on our website. We aim to address all queries in a timely and transparent manner.

This Policy was most recently updated on 1 June 2024.