Florist Kingston Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Kingston
At Florist Kingston, we take pride in delivering only the freshest bouquets and floral arrangements throughout Kingston and surrounding areas. We understand that flowers play an important role in brightening homes, offices, and special occasions. That is why we offer a fresh flowers guarantee for all our deliveries—so you can order with confidence, knowing your bouquet will arrive in beautiful, vibrant condition.
Damaged-on-Arrival Policy
We take great care in preparing and transporting your flowers. However, if your order arrives damaged or not as described, please notify us as soon as possible on the day of delivery. To help us investigate and resolve the issue quickly, keep the arrangement in its original packaging and provide a clear description of the damage. We may request a photo of the issue to expedite the process.
Freshness Window
Our flowers are sourced daily and arranged with care to ensure optimal freshness. We guarantee the freshness of our blooms for a minimum of five days from the delivery date, provided they are cared for according to the instructions supplied with your bouquet. If your flowers wilt or deteriorate within this window despite proper care, let us know promptly so we can make it right.
Refunds and Replacement Options
Customer satisfaction is at the core of Florist Kingston’s values. If your flowers arrive in less than perfect condition or do not last for the minimum freshness window, we offer a choice of:
- Full or partial refund: Depending on the extent of the issue, we may process a full or partial refund to your original payment method.
- Replacement arrangement: We can create and deliver a replacement bouquet of equal value, ensuring you receive the beautiful flowers you expected.
Once you contact us with details and, if necessary, supporting photos within 24 hours of delivery, we will review your case and present resolution options as soon as possible.
Complaints Process
We are committed to providing an excellent customer experience for every Kingston household and business we serve. Should you have any concerns or unmet expectations regarding your order or our service, we encourage you to reach out. Our team will acknowledge your complaint promptly and work with you to resolve it to your satisfaction. All feedback helps us improve our service standards for our valued customers.
Trusted Local Florist in Kingston
As a trusted local florist, we proudly serve Kingston and nearby communities, delivering fresh flowers to homes, offices, and special events. Our team is dedicated to integrity, quality, and reliable customer care. When you choose Florist Kingston for your floral needs, you’re supporting a business that puts your satisfaction first. We look forward to making every flower delivery a source of joy and delight for you and those you care about.
