Welcome to Florist Kingston. These Terms & Conditions set out the legal agreement between Florist Kingston ("we", "us", "our") and any person or entity ("you", "your", "customer") ordering flowers and related products for online flower delivery in Kingston and the surrounding areas. By placing an order on our website you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms apply to all customers within Kingston and its immediate neighbouring areas.
To enjoy our online flower delivery service in Kingston, simply browse our digital catalogue, select your desired product(s), and add them to your shopping basket. When ready, proceed to checkout, where you will be prompted to provide delivery details, recipient information, and, if required, your own contact information. All information must be accurate and up to date to avoid delays or failed deliveries. Once you have filled in all required fields and placed your order, you will receive an on-screen order confirmation along with a unique order number; a confirmation email will also be sent to you.
Our acceptance of your order takes place when we dispatch the flowers or related products specified. Until this point, we reserve the right to refuse or cancel any order. We may refuse an order if:
If we are unable to fulfil your order for any reason, we will contact you as soon as possible and arrange a suitable alternative or process a refund.
We strive to ensure that every bouquet or arrangement displayed on our website accurately reflects the flowers, colours, and styles described. Because flowers are natural, seasonal products, availability can occasionally vary. In the rare event where substitutions are necessary, we promise to substitute with flowers of equal or greater value while maintaining the style, theme, and colour scheme selected. Specific requests (such as certain flower types or colours) will always be respected wherever possible, but cannot be guaranteed.
Product images are for illustrative purposes only. The finished bouquet or product may differ slightly in appearance due to variations in season and supply—but always to our highest standards of quality and freshness.
All prices shown on the Florist Kingston website are in pounds sterling (GBP) and include UK VAT (where applicable) at the current rate. Prices do not include delivery charges unless clearly stated. You will be shown total fees, including delivery, before confirming your order at checkout.
We accept payment by securely integrated third-party providers. Accepted payment methods include major credit and debit cards. Payment is taken at the time of ordering. By providing payment information, you represent and warrant that you are legally authorised to use the payment method provided. Should your payment fail or be reversed, your order will not be processed.
If, due to a technical error, products are incorrectly priced or described, Florist Kingston reserves the right to refuse or cancel any order placed at the incorrect price or with the incorrect description, even after your receipt of an order confirmation. Any such orders will be refunded in full.
Florist Kingston delivers to addresses across Kingston and surrounding suburbs as displayed on our website. Orders will be delivered on the date specified in your order, subject to availability, external factors, and local conditions. We offer same-day flower delivery for orders received by the designated cut-off time, otherwise delivery will take place on the next suitable date. Delivery is made to the address provided at checkout—please ensure these details are accurate, as we cannot be responsible for delivery failures resulting from incorrect information.
Where delivery to the recipient is not possible (for example, if they are unavailable or at an inaccessible location), our driver may leave the flowers in a safe place, with a neighbour, or return them to our shop at our discretion. We will endeavour to inform you of any delivery issues. Additional attempts to deliver may incur further delivery charges.
We are unable to guarantee delivery times, but you may request a timed delivery (such as morning or afternoon) when placing an order; we will do our best to accommodate such requests, but they cannot be guaranteed.
If you wish to change or cancel your flower order, please contact us at the earliest opportunity. We will use reasonable efforts to accommodate your request, provided we receive instruction before the order has been processed or dispatched. Once bouquets and arrangements are made up or dispatched, changes and cancellations may not be possible due to the perishable nature of flowers.
If your cancellation is accepted, a full refund will be provided to your original payment method. Orders cancelled after flowers have been prepared or dispatched cannot normally be refunded, except at our sole discretion or where required by UK law.
Due to the perishable nature of our flower products, we do not accept returns except in cases of genuine complaint, such as where the product arrives damaged, substantially different from what was ordered, or does not meet our standards. Should you have any concerns, please contact us within 24 hours of delivery, providing photographs and a clear description of the issue. We may offer a replacement, partial refund, or full refund depending on the circumstances. Our aim is to resolve complaints promptly and to your satisfaction.
Nothing in these terms affects your statutory rights as a consumer under UK law.
Florist Kingston shall not be liable for any indirect, incidental, or consequential damages, including loss of enjoyment, emotional distress, or lost opportunity, arising out of or in connection with our supply of products or delivery services. Our liability to you in connection with any order shall never exceed the total price paid for the relevant products, including delivery costs.
We cannot accept responsibility for:
Where required by UK law, we will provide replacement or refund for faulty flowers. These limitations do not apply in cases of death or injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be restricted under law.
We handle your personal data in accordance with applicable UK data protection legislation and our Privacy Policy. Your information is collected only for the legitimate purpose of processing and delivering your order, providing customer support, and for legal and accounting reasons. We never share your personal information with unauthorised third parties.
From time to time, Florist Kingston may offer promotional discounts or voucher codes for use on our website. All such offers are subject to specific terms and conditions communicated at the point of issue. Promotions may be withdrawn or altered without notice, are non-transferable, not redeemable for cash, and may not be combined unless stated otherwise. Where an order is cancelled after use of a promotional code, any refund will exclude the promotional element.
All text, images, logos, graphics, and other content on the Florist Kingston website are the intellectual property of Florist Kingston or our licensors. They may not be copied, reproduced, distributed, or used for any purpose without our express permission.
Florist Kingston reserves the right to amend or update these Terms & Conditions at any time, for legal, regulatory, operational, or business reasons. The newest version will always be available on our website at the time of order. Your continued use of our online flower delivery service in Kingston and the surrounding areas will be deemed acceptance of any revised terms.
These Terms & Conditions and any contract arising from them shall be governed by and construed in accordance with the laws of England and Wales. You and Florist Kingston agree to submit to the exclusive jurisdiction of the English courts in relation to any dispute arising from your use of our online flower delivery services.
If you have any further questions or require clarification about these Terms & Conditions for online flower delivery in Kingston, please contact our customer care team using the details provided on our website. We are committed to ensuring a positive and seamless experience for every customer throughout Kingston and surrounding locations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 46 Fife Rd, Kingston upon Thames, KT1 1SU.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
